Hakim Ehsan
IT Pofessional
With over 4 years of experience delivering enterprise technology solutions and project coordination across cross-functional teams. Adept at managing technology lifecycles, facilitating process improvements, and providing consultative support in complex IT environments. Proven track record in interdepartmental collaboration, stakeholder engagement, and ITIL-based service delivery. Passionate about providing technical direction while maintaining secure and efficient IT infrastructures.
Professional Experience
My journey through the IT industry, showcasing key roles and achievements.
I led Windows 10 to 11 upgrades using SCCM, ensuring smooth rollouts across teams while advising leaders on tech improvements. By analyzing support trends and feedback, I identified ways to optimize processes and kept detailed records of IT assets. I collaborated on cross-departmental projects, assessed tech needs to match business goals, and provided emergency after-hours support to minimize downtime. Using ITIL best practices, I helped enhance IT services and user satisfaction.
I lead IT initiatives to improve service delivery and streamline operations, managing technology from setup to retirement across teams. Using ITIL best practices, I enhance support processes and maintain clear documentation to boost efficiency. I analyze recurring issues to drive improvements, work with vendors to solve complex problems, and provide on-call support to keep critical systems running smoothly.
Featured Projects
Showcasing some of my most impactful IT projects and solutions.
Technical Skills
My professional expertise and technical capabilities
Professional Certifications
Industry-recognized certifications that validate my expertise
Credential ID: AWS-PSA-123456
Credential ID: CISSP-987654
Credential ID: MS-AZURE-567890
Get in Touch
Have a project in mind or want to discuss potential opportunities? Reach out to me.
ehsan.hakim321@gmail.com
Phone
+1 (555) 123-4567
Location
Toronto, ON, CA